Skip to main content

Wire Transfer FAQ – VIP Play

Wire transfers are a secure way to deposit or withdraw larger amounts of money to and from your VIP Play account. Below are common questions and answers to guide you through the process.

a. How much does a wire transfer withdrawal cost?

Wire transfers come with fees on both the sending and receiving ends:

  • VIP Play is charged $20 by our bank to send a wire transfer.
    ​

  • Your bank may charge $20–$30 to receive the wire transfer.
    ​

Estimated total cost to receive a wire withdrawal: $40–$50

Recommendation: For withdrawals less than $500, we strongly suggest using our payment processor, Play+, as it is more cost-effective.

b. How soon will I receive my wire transfer?

Wire transfer timing depends on both when your request is received and your bank’s processing time.

  • Requests reviewed same day if submitted between 9:00 AM – 5:00 PM EST (Mon–Fri)
    ​

  • Requests submitted outside of business hours will be reviewed the next business day
    ​

  • Funds will be sent within 5 business days of approval (excluding weekends and U.S. banking holidays)
    ​

  • Once sent, most banks process the transfer within 24 business hours, but this can vary
    ​
    ​

c. How do I deposit funds via wire transfer?

To deposit via wire:

  1. Log into your VIP Play account
    ​
    ​

  2. Follow the steps in this guide: Deposit via Wire Transfer
    ​
    ​

d. How do I withdraw funds via wire transfer?

To withdraw via wire:

  1. Log into your VIP Play account
    ​

  2. Follow the steps in this guide: Withdraw via Wire Transfer
    ​
    ​

e. What documents do I need to deposit or withdraw via wire transfer?

You’ll need to submit the following two documents:

  1. Wire Withdrawal / Deposit Form
    ​

  2. Bank Statement (must include your name, account number, and address)
    ​

Both documents are required to verify account ownership and comply with banking regulations.

f. The address on my bank statement is different from my VIP Play account. Can I still make a wire transfer?

No. For your wire transfer to be processed, the address on your bank statement must match the address on your VIP Play account.

Here’s how to proceed:

  • If your bank statement has an old address:
    ​     → Update your address with your bank, then resubmit your wire request.
    ​

If your VIP Play account has an old address:

→ Contact our support team via in-app chat or email us at [email protected] and we’ll help update your address.

Did this answer your question?