Customers that feel that they have a problem with gambling can "self-exclude" themselves from using VIP Play (or any other licensee in Tennessee) further. This eliminates the temptation to immediately gamble and provides a necessary break from gambling in order to seek the necessary professional help.

Customers can self-exclude themselves automatically within the VIP Play app, or by reaching out to our 24x7 customer support team (via chat or email).

Self-Exclusion is a ban from using VIP Play that will not let a customer access the features within the VIP Play app during the selected self-exclusion period (1 Year, 3 Year, or 5 Year).

Any remaining Available Balance funds are sent to the designated account provided by the customer. The customer is unsubscribed from all marketing content and is blocked from further accessing the VIP Play app. NOTE: This action can not be undone.

Tap on the "Settings" tab at the top right corner of your screen.

Select the "Responsible Gaming" option.

Tap on the "Self-Exclusion" option.

Read the information on this page, then tap on the drop-down menu to select the years of exclusion.

Tap on “Self-Exclude Me” to select exclude yourself from the VIP Play app.