Customers that feel that they have a problem with gambling can temporarily “self-limit” themselves from using VIP Play (or any other licensee in Tennessee) further. This eliminates the temptation to immediately gamble and provides a necessary break from gambling in order to seek the necessary professional help.

Customers can self-limit themselves automatically within the VIP Play app, or by reaching out to our 24x7 customer support team (via chat or email).

Tap on the "Settings" tab at the top right corner of your screen.

Select the "Responsible Gaming" option.

Tap on the "Self Limitation" option.

Scroll to the bottom of the page, then tap on the toggle to turn on "Account Cool-Off". This will allow you to set a time limit in days to temporarily self-exclude yourself from using VIP Play. During this cool-off period, you will be unable to access the features within the VIP Play app. Withdrawal requests can still be made via VIP Play customer support.

Tap on the toggle to set the number of days to temporarily self-exclude yourself from VIP Play, then tap on ‘Continue’.

All your access to the VIP Play app will be restricted. Withdrawal requests can still be made via VIP Play customer support at [email protected]